Terms & Conditions
1. Acceptance of Terms
By accessing or using the services provided by NovaTech Solutions, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions, you may not access the website or use any services.
2. Service Description
NovaTech Solutions provides data bundle services for MTN, Telecel, and AirtelTigo networks in Ghana. We also offer WiFi hotspot services (coming soon). All services are subject to network availability and provider policies.
3. Pricing and Payments
All prices are listed in Ghana Cedis (₵). Payment for services is processed through Paystack. You agree to provide current, complete, and accurate purchase and account information for all transactions.
4. Refund Policy
Due to the nature of digital products, all sales are final. Refunds will be considered only in exceptional circumstances at our discretion. If you experience issues with your data bundle, please contact our support team within 24 hours of purchase.
5. User Accounts
When you create an account, you must provide accurate information. You are responsible for maintaining the security of your account and password. NovaTech Solutions cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
6. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of NovaTech Solutions and its licensors. Our trademarks may not be used in connection with any product or service without our prior written consent.
7. Limitation of Liability
In no event shall NovaTech Solutions, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages arising out of your use of our services.
8. Governing Law
These Terms shall be governed and construed in accordance with the laws of Ghana, without regard to its conflict of law provisions.
9. Changes to Terms
We reserve the right to modify these terms at any time. By continuing to use our services after any revisions become effective, you agree to be bound by the revised terms.
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Privacy Policy
1. Information Collection
We collect personal information that you voluntarily provide to us when you register on the site, place an order, or contact us. The personal information we collect may include:
- Name and contact information (email address, phone number)
- Billing and payment information (processed securely by Paystack)
- Transaction history and purchase details
2. Use of Information
We use the information we collect to:
- Process transactions and deliver purchased services
- Respond to customer service requests and support needs
- Send administrative information and updates about our services
- Improve our website and services
3. Information Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except:
- To trusted third parties who assist us in operating our website and services
- When required by law or to protect our rights
- With payment processors to complete transactions
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. All transactions are processed through a gateway provider (Paystack) and are not stored or processed on our servers.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at info@novatechgh.com.
7. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
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